DELL HELL, Part Deux

Yup, you guessed it. Dell has, again, failed to deliver its promises.

On Thursday, March 23, 2005 I knew, that obviously my computer was not coming in on time. I proceeded to call Dell customer support.

The lady on the phone told me my system exchange approval wasn't processed yet. WTF. 9 Business days later when I should be getting a new laptop in the mail, the exchange wasn't even approved!!!

I then had to speak to a manager. After he got on the phone, he decided to tell me that my system exchange was approved on March 22nd. So now I did not know who to believe. He at first said my computer will be coming in about 6-7 business days. I started bitching him out. Then he changed his story again. He said it will be at my house in 2-3 business days.

I obviously knew he was lying his ass off. He said there was nothing else he could do. So I started messing around with him and askin him the same questions twice and each time he answered differently.

So now I can only hope I'm getting a new computer within the next 3-4 business months. In the mean time I have written an official complaint letter to dell. I also expect someone to answer this within the next 3-4 business months.


Do not ever buy anything Dell. Just go to google and search Dell complaints, and you will have things to read for the next 3-4 business months while i wait for my new computer to come in.

DELL HELL

Thursday March 03, 2005

I go to turn on my Dell laptop, hoping to do something productive on it (no joke) and lo and behold, nothing comes on the screen. I think to myself, oh crap it's the same shit as before. New video card is needed. So I go on www.support.dell.com and go to the live chat because most of the time when I talk on the phone, I cannot understand "Jim" or "Brian" who speak in a very thick English accent.

I am greeted by a customer service representative (CSR), and I present my problem. "Hi, my LCD will not display any images whatsoever. The computer powers on correctly, if I plug in an external monitor, the image will show up after windows loads up. I've had this problem and the video card was at fault. "

CSR: Hi, please turn the computer on and restart in safe mode.
ME: As noted above, nothing appears on my screen, I really cannot see what I'm doing at boot up.
CSR: Thank you so much, please connect the external monitor and run in safe mode.
ME: Also, as noted above, the image will only show up after windows loads, therefore I cannot see what I'm doing at boot up.
CSR: Thank you so much, please reboot the computer and press F12 to run the diagnostic tool. After you press F12 scroll down to video test.
ME: Am I talking to a fucken brick wall? I cannot see shit on the screen! How the fuck am I supposed to do this??
CSR: Sorry about that, you will need to reboot your computer and press F12 to run the diagnostic tool. This will take 5 hours.
ME: Holy mother of god.
CSR: Have a good night.

Now this was at around 2am and I had school the next morning so I decided to give up, as Dell support is dumber than a bag of rocks.


Friday March 04, 2005

After school I decide to call up Dell again and to resolve my issue.

ME: **Described the problem as stated above**
CSR: Hi, please reboot your computer and press F12 to run the diagnostic tool.
ME: Hello. I cannot do this because my LCD doesn't display anything. I'm very tired of all these damn diagnostics tests and I want a technician to come to my house to fix this already.
CSR: Sorry about that, it seems that the problem is with your motherboard.
ME: hmm...
CSR: So we'll schedule an appointment and get that fixed for you.
ME: Just in case, send the technician a new video card and flex cable.
CSR: But the problem is with your motherboard.
ME: I've had this problem before, trust me.
CSR: Ok thank you. A technician will be at your house within 48 hours.
ME: Thank you.


Monday March 07, 2005

Technician comes in with only a motherboard. Problem not solved. He goes back to order more parts from Dell.

Later that afternoon I get a call from the same CSR I talked to on Friday.
CSR: Hi, my computer here shows that your issue has been fixed today. How are you enjoying your machine?
ME: No.... nothing was fixed. I told you to send the video card and flex cable along with the motherboard, but you didnt.
CSR: Sorry about that, we will need to setup another appointment to get this fixed.
ME: When is that going to be?
CSR: The technician should be in on Tuesday or Wednesday.
ME: Well, it's not like I have any other choice.
CSR: Thank you, have a good day.


Wednesday March 09, 2005

It's about 6pm and no technician has arrived. I give a call to Dell. They have noooo idea what's going on. They set up another appointment for Friday.

I'm really pissed off by this point. It has been almost a week, and nothing has been fixed, Dell support is still dumber than a bag or rocks, and I need that damn laptop for school.


Friday March 11, 2005

I'm in my Computer Science class and I get a phone call. It's the technician.
TECH: Hi, Haris, it's the technician that is fixing your laptop.
ME: Hi, what's up?
TECH: Well, Dell has sent me 2 boxes full of stuff to fix the computer. They said if this doesn't fix the problem, they will give you a new system.
ME: OK, so what's going on?
TECH: I've replaced EVERY SINGLE PART excpet the hard drive and cdrom drive, and still nothing shows up on the screen.
ME: WOW... looks like I'm getting a new computer.
TECH: Well, abou that. I've just called Dell before calling you, and they are saying now they do not want to give you a new system. As of now, they're not doing anything to fix this problem.
ME: Thanks for notifying me, I'll be giving them a call and I'll see what's going on. I'm pretty sure I'll be getting a new system.
TECH: Alright. I mean I've tried everything and nothing will work, and now Dell will not cooperate.
ME: No problem.


15 minutes later, I get a phone call.

ME: Hello?
DELL: Hi, this is Michael from Dell...
ME: Yes, I'll be expecting a new system soon.
DELL: Yes, actually that's why I'm calling.
ME: Good. You saved me an hour of bitching at your customer support in India.
DELL: Sorry about everything. We will be sending you your new system. This process takes about 7-10 business days. We will replace it with the same sytem, or one very similar to it.
ME: Well the model that I have has been discontinued for being notorious with motherboard and video card problems.
DELL: Yes, like I said this will take about 7-10 business day for the system to arrive.
ME: Thank you.

Monday March 14, 2005

Hopefully everything works out for the best. It's going to take over 3 weeks for my computer to get fixed from the inital problem date. Sucks alot, but what can I do?

midterms? already?

So the second semester midterms are in progress. I already took the math one(got an A) and the physics one (got a C) and still have Computer Science and Materials Science to take.

For CS, I'm not too worried, but for MS I think I'm screwed. The damn professor speaks Australian. I'm like "We're in Ameri-kuhhh speak American, you bastard." Seriously if English was good enough for Jesus and all the foreigners in American movies, it should be good enough for him and the Mexicans.

Lately I've been thinkin of dropping out of IIT and takin the easy way out. Maybe an English teacher in a different country. You know, slack off a bit while I get to know myself.


Someone will figure out where I took a lot of my context out of.

P.S. fat people should not be allowed to body surf.
P.S.S. fat chicks should not wear tube tops